This is like no other Best Western I have stayed in! The hotel was built and is decorated like a log cabin. The bed and pillows were the most comfortable I have had while traveling. Our room was decorated beautifully and included a fold out couch as well as an electric "wood burning" stove which heated our room nicely and added to the mountain ambience.
The staff were friendly and accomadating. Look forward to another stay!

The room was reasonably clean. If you need something between 10 pm and 7 am you will only find a sign at the desk. We think our food poisoning was from their breakfast. And the last special touch is the microwave over the toilet.

The email response from management assumes that the customer shouldn't question them at all. It helped me decide to drop their rating from a 3 to a 1.

A unique and cozily charming lodge. The staff is always helpful and friendly. the rooms are large and comfortable with a rustic appeal. The road up Boulder Canyon is a beautiful drive and well maintained in winter weather. It was snowing heavily the last time I came up and there were no problems negotiating the winding canyon road due to prompt ...

The rooms need to be updated to go with the high price. Mattresses are well used and lumpy. 4 of us stayed in a room and part of the room smelled bad. The breakfast was awful, unless you made waffles.
Price to high for the amenities. And when the wind howles through the canyon at night....don't stay upstairs if you expect to sleep.
No elevator.