The GENERAL MANAGER would not allow us to check in at 12:00, we had to wait til 3:00 pm EVEN though he admitted that there were plenty of vacant rooms. His excuse was, quote "its a revenue issue" When my boyfriend said that we are guests, the same manager said "you aren't a guest yet" CAN YOU BELIEVE THAT! Unreal. They ...

Having pleasantly enjoyed stays here in the late 1990s and early in 2002, my family and I looked forward to our Disneyland area "home away from home" during our November 2007 visit. Even without the expectation from our fond memories, this hotel provided one of the worst lodging experiences I have ever had to endure.

Upon check-in, ...

I didn't like that the shower didn't work, a rather rude surprise when I needed to wash my hair for the day. Finally decided to make do with the drizzle - then the tub didn't drain. The sheets had holes, the mattress was very old, as were the towels. The happy hour with three free drinks was a nice touch. You will need them if you plan to stay here.

The Hawthorne suites has become a rat hole of a motel which is why it is easy to book. The outdoor areas are worn and dirty, the plumbing is abysmal and the rooms have gotten so dank that there are distinct smells of mold and mildew. They have promised a renovation for the last year, but obviously want to fleece the consumers as long as possible. Unfortunate for a Hyatt property!

We reserved and were given a price for a 2 bedroom suite and 2 double suites when we arrived the 2 bedroom turned out to be a one bedroom and ended up paying double the price quoted for the 2 bedroom. The room smelled like mold and of the 3 rooms (we were a party of 10) and the air conditioning did not work in one of them for 2 days. We received ...

We liked their full american hot breakfast buffet and their free drinks at happy hours. We also liked the pool and the spa. It is a nice property.
We dislike the fact that the freway next door is under construction and we were unable to walk to the mall.