Pros: The Hotel facility is fantastic. The loby is beautiful. The pool(s) are perfect. The casino is as nice as any other hotel in the area (maybe only a notch below the Ritz, and no where near as crowded). The beach was great. The crowd was a good mix of visitors and locals, young and not-as-young.

Cons: If you stay here, remember that ...

We stayed at the hotel for 5 nights, and it was the best vacation we ever had.The staff was very friendly and helpful, they even recommended the places to visit and how to get there.We definitely would go back and stay at the same hotel. The location is excellent.

The lobby and casino are beautiful however the rooms are filty. Walking down the hallway to our room there was dirty and pieces of paper all over the carpet. Then when we walked into our room it looked like a jail cell. Very blank and the floors were gross. Plus the bathroom door didn't close. There are hidden fees for everything! The walls are ...

Sadly I am writing this review from my room after 3 nights at the hotel. I have only slept one. This review serves as a warning, do not stay at this hotel. Pounding music from the club until 4 or 5am, paper thin walls and the Garden Lennai, 3rd floor, should be not be occupied by guests who want to relax. Not a single good view from any room. ...

NYC 06/2009

it was my birthday present to my boyfriend and all i wanted is to get away and relax.they dont let you.too many rules!
f
well,you can not smoke anywhere, not even on your balcony.you have to walk all the way to the beach, or exit the hotel.it was supose to be a nice getaway to relax and not stress to be afraid not to follow the ...

the staff at the el san juan are rude, i have been going for the last five years, their rooms are updated and chic, but need to be cleaned better, the pool area is what makes this hotel, even though the cushions on the chair need a good clean, with the recent updates of the hotel, they need an update with their custom service. Don't bother unless you liked overpriced hotels, with bad service

I was really looking forward to staying at this hotel but it absolutely sucks. The only nice thing was the pool and grounds but that it is. They overcharged me for my room and I had to pay $20 in the business office to print the proof just to show them they had overcharged me. None of the restaurants in the hotel are opened for breakfast or ...

The hotel was wonderful, clean and airy, the rooms were the exactly like the pictures. There was some power outages at times, but what you expect, its the west indies. We did not eat at the hotel, but outside food was very tasty. Only problem, the hotel had a prom every night, however, the kids were not wild at all.

My husband and I stayed at this hotel back in Nov 08 for the 2nd time and we had a GREAT time. The only complaint I have is that the game room is not very operable. They absolutely have to upgrade the game room. Other than that I have 0 complaints. I arrived in Puerto Rico on October 31 and went straight to my family. However since my husband ...