We had our wedding with the Cleveland Ritz. We had to wait 1 1/2 hours for our room at check in, even with a "priority" status. We got in at 5:30 and my rehearsal dinner was at 6:30. When we brought it up to our events manager, she said that she was told we only waited an hour, as if this was more satisfactory. The food wasn't ...

I have just returned from 3 days at the Ritz Carlton in Cleveland to attend a wedding. I want to comment first on the service at the hotel which was very good. Chet the doorman is wonderful and I had read about him before we arrived. Bad news though: I paid a lot for a room which had a toilet that didn't flush adequately and on the second ...

My friend and I make sure we always stay @ the Ritz while visiting Cleveland. It's in the middle of all the action, and very beautiful inside. We always have excellent service, food, drinks, etc. I am looking forward to our next trip to the Ritz!

I recently stayed there and excellent service food and everything. IT WAS PERFECT YOU HAVE TO STAY HERE perfect so great you guys need to give your staff raises thats how good it was stay at the ritz carlton by the way i love the cat food

I liked the conveniance to the Tower Mall, and the luxurious bathrobes. The turn down service was like being on a cruise. We felt very pampered.

Very young inexperienced staff. Most of my questions went unanswered and I was told they could look it up and get back to me. The GM was very hard to speak to and understand. Cleveland has a long way to go to having a 5 star hotel. I am from the west coast and my pick for Cleveland is the Glidden House. Much nicer location and the staff was by far more experienced and knowledgeable about the city.

We have had the experience of staying at your Ritz in the past for company seminars. In February 2007 we were stranded in Cleveland and had no place to go until we remembered the Ritz! What a great place and the people who work there obviously are not from earth. They must come from a planet called "There's No Place Like Home". ...

I'll be very brief. This hotel has all of the Ritz-Carlton amenities, comforts as well as superb food and a great location for business or casual travelers. You are right near the Jake, the R&R hall of fame and lots of other good stuff. There's a decent mall right next door if you need something or you have time to burn (or credit ...

WHEN YOU READ ABOUT A 4 STAR/4 DIAMOND HOTEL, IT'S HARD TO BELIEVE...OUR STAY WAS THE MOST FABULOUS EXPERIENCE I HAVE EVER HAD, FROM THE MOMENT WE PULLED UP TO THE VALET...THE STAFF AT THE RITZ ARE TOP NOTCH..THE MOST CORDIAL AND FRIENDLY STAFF..THEY TREATED US LIKE ROYALTY..THE ROOMS ARE BEAUTIFUL AND CLEAN AND COMFORTABLE. THE DECOR IS ...