Our "smoke-free" room smelled like a tobacco hut and became even worse when we turned on the heater. We booked our room on Expedia for one price and then the hotel proceeded to charge us a higher price. The coffee pot in the hotel room did not work, the parts did not even fit together. We complained to the management after our stay and ...
SHOW FULL REVIEW
OVERALL
Service
Cleanliness
Location
Value
Great service!
By A Yahoo! Contributor, 07/15/06
The Heartland staff went out of their way to make sure we had everything we needed. The free breakfast is wonderful and they even have a nighttime snack of popcorn, cakes, and cookies! The rooms were very clean and the maids came everyday to clean our room, not just drop off towels. We will stay here everytime we go to Waterloo.
0 of 1 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
It's like home
By A Yahoo! Contributor, 02/09/06
The dinner was a great surprise, staff was super, room was clean and furniture was nice. One thing--the pillows could have been better. Ours were rather flat. We love staying with you. Thanks making our stay comfortable and we'll be back.
0 of 1 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
loved it!
By A Yahoo! Contributor, 08/19/05
The people are awesome here, very friendly and has a family feel! Food was greeat and plenty of it! Really clean rooms!
You did not find this review helpful.
0 of 2 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
You get what you pay for
By A Yahoo! Contributor, 01/24/05
I had a nice clean room, breakfast really wasn't anything to speak of but ok for free. I had a number of friends who also stayed there when I did and didn't have good experiences however so it tainted my experience a bit. Based on what I saw them experience, I would not recommend this hotel unless you just want a very cheap place to stay and have very little expectations.