After a previous experience a year or so ago, where i had multiple people walk in on a guest of mine in the room (right past the Do Not Disturb sign, but the fact that she was asleep nude probably was the motivation), i swore i would never stay here again. However, time dulls the memory of the disaster, so i tried again this week. The hotel is in ...
I have stayed here several times over many years. I must say this last experience was not good. The new staff was not curtious or concerned with my complaint. They were overbooked and the Hotel seems to be going down hill. The rooms smelled really bad. Across the street is a Best Western that I finally visited and it was much nicier for less money.
We stayed three nights and felt the whole experience was great. Sparkling pool, exceptionally clean facility, helpful staff, fantastic breakfast (and not the same thing every morning!) and the location is so convenient for shopping, access to Plano Centre, and DART rail service. We were very impressed and will certainly remember this hotel the next time we travel to the Plano area.
We had originally reserved a room across the street at the Ramada, but after seeing the Ramada, we immediately cancelled our reservation and came to this hotel. Boy were we happy we did! This was one of the nicest hotels I've ever stayed in - the staff was friendly, the hotel and room was spotless, and the location was outstanding. We're going back to Plano on business again very soon, and we will be staying here again.