Check in time was 3:00 p.m. and we arrived at 3:15, only to be told our room would not be ready for another hour, and could we find something else to do? My daughter needed to use the bathroom and the only one available in the lobby was off in a very hot laundry room for use by the staff - no other public restroom. Waited forever for staff to get ...

I have been going to Mackinaw City every year since I have been born with my extended family (aunts, uncles and cousins)and every year we stay at the Clarion Hotel. It is a great place for large groups to stay at. The front desk staff was very helpful and the cleaning staff did a great job. The only bad thing is all the mayflies on the walls ...

customer service was not helpful.Arrived at hotel 4 hours early and asked to be able to enter room as soon as possible tolk the room would be ready no later then 3 PM. Needed room for small baby that needed to sleep. Room not ready when promise, staff made me wait while they took care of two other customers that enter the office after me. After ...

My husband and I checked into another hotel that I will not name and it was absolutely horrible. We demanded a refund and found the Clarion. It was clean, comfortable and in the right location. We identified availability and checked in right away. Our time on the beach was so relaxing. We had a first level room with a hot tub. We also enjoyed the breakfast buffet; it was wonderful. I am ready to come back and bring the children this time.

the free breakfast was a little weak-all the food tasted the same-but other than that it was a great place to stay-nice rooms and clean

we had a great 2 room suite, with seperate enterances, so kids could stay up later and not wake me when they came in. very modern facilities. great breakfast. the only problem was we were on the second floor (same bldg as breakfast) and it was noisey with people going go get breakfast. would stay again, but would ask for lake side room.

We had a family suite on the 2nd floor overlooking the beach. The room was spacious enough for a family of 5, and it was nice to relax on the balcony. The kids could play on the beach all day. We slept at night with the windows open. The sound of the waves hitting the shore and the seagulls was so peaceful. All attractions were within walking ...

2 night stay. Our room key would not work, each and every time we came back to our room we had to go downstairs and get a new key. The staff was unbeleivably rude and refused to switch our room and refused us a refund.
Staff was so rude.

Everything was just great. I had a balcony to the lake, the view was spectacular. The room (floor, bath, beds, linen) was very clean, I had fun coming back to the room after the days activities. The breakfast was wonderful, something for everybody. If I would looking for something to improve, I would think a 3rd waffle iron would help to cu tthe ...