The customer service department is horrible!!! 2 years ago while staying in a cabin we were awakened in the middle of the night by a squirrel in our bedroom! We trapped it in the bathroom and the maintenance person removed it in the morning. The desk personel promised us a free night voucher, but after many calls were eventually told by the ...

First visit to this resort. Our party had a botel loft suite and a cabin. Stunning views, especially from the botel! Lovely trees everywhere, excellent access to the water, nice docks and walkways. My daughter loved the playground, and there is a bike trail convenient to the cabins.

The housekeeping wasn't fantastic, but I've ...

This is a sad excuse for a "Resort." Just because you are on a huge lake, does not give anyone the right to give themself the name Resort. The experience was not fun, they do not have a path around the lake, you have to walk on a bike path. The rooms need major upgrades. The water that comes out of the faucets and shower heads is lake ...

We made reservations on 2/2/09 to stay on 2/7/09. I got the stomach flu on 2/5, and my wife got it on 2/6. I called on 2/6 to cancel my reservations. I spoke with someone named Chris, who was very helpful, told me it was not problem, and advised me that it would be removed from my credit card. Got my credit card statement at the end of the ...

We stayed in August for three nights with another family. It was a bit dirty with a dirtier lake. The restaurant (they advertise three, but it is really just one with different rooms) was nasty and full of flies. The worst thing was that when we received our bill we found that they charged four nights to us and two nights to the other family. ...

Please be aware that before you get off the phone when making a reservation, that if you give them your credit card number, you will have paid a one night's deposit on your room which will NEVER be refunded unless you can cancel your reservation 5 days before the arrival date. Take a good look at the weather forecast before making reservations ...

This was our 4th trip to Rend lake and the first stay at Rand lake Resort.We had a great time there.Hotel is right in the lake.They have a lots of activity like boat rentals,fishing,bicycle rentals,tennis,camping,hunting... Their restaurant was excellent,nice staff,good food and reasonably priced.At the front desk they have very pleasant staff and ...

In the last 2 years, the governor of Illinois has cut $20 million from IDNR budget. IDNR runs the state park where this hotel is located. Despite that fact, Rend Lake Resort is a charming, family-oriented place that is like a hidden jewel in the middle of Southern Illinois. For all of those that complain about the bugs, what do you expect when you ...

Never had an experience like this before....had the reservation for over 4 months....confirmed the reservation 2 weeks ahead of scheduled arrival and again 1 week ahead of scheduled arrival...everything was fine. Arrived and they only had 1 of our suites confirmed instead of 3 suites. Had to move 4 times in 5 days due to this front desk supervisor ...