It was understaffed--they only had one person running the spa AND hotel check-in. Dirty, moldy rooms and run-down spa facilities. Yuck. There are many nice spas in the area, so give this one a miss.

I called to make reservations. I told receptioninst that I was a returning customer. I felt rushed and uneasy talking to her. My initial stay was alright. Place looks cheap.pool looks dirty to me.

I have used the spa facilites for about the last 3 years, and it has only gone down hill. The front staff has the absolute worst customer service skills of any spa/lodging I've been to. The manager was not willing to help, rude and un-trained in her social skills. The hotel itself was nice, so were the massueses.

They ruined my family reunion. We placed three separate reservations for 2 nights and somehow they ALL became reservations for 1 night. We squeezed into fewer rooms for the second night and they had the gall to charge us more.

When my sister-in-law told them about a clogged toilet, they offered her a plunger.

Please stay away and help them go out of business.

Maybe we were expecting something more romantic when we signed up for a couple's spa package at a place where lodging was offered as well for a decent price. The pictures looked great, but i've stayed in nicer rooms in third-world countries. We paid extra for a roman tub (i.e. a hole cut in the ground with tile around it and stained grout ...