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Mercury Grand Hotel - Reviews
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AVERAGE OVERALL USER RATING
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  • Poorly managed
    By Debbie, 09/17/09
    Our recent visit was for 3 nights. The hotel had large private functions each evening, Very loud music, children running wild through the lobby, limited parking during the events. A bit overwhelming.

    The rooms are in need of management inspection and repairs. We needed a different refrigerator, a shower head, a new phone.

    Each time we left ...
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  • Leaves a lot to be desired
    By A Yahoo! Contributor, 09/11/09
    Our family had a wedding at the country club, so she secured a block of rooms for out of town guests. While I know she tried to hold down everyone's expenses, I would have preferred another hotel. The "breakfast" was not good. There had been a washing machine that ran over near our room, so the hallway was wet and smelled. I ...
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  • Never Again!!
    By Esmie, 07/15/08
    We paid for a king size bed that cost us $139.00, the room didn't even have a frig or microwave. If you wanted them you had to pay extra to have them. I suggest Residence Inn by the Marriott. You get more for your money, and the rooms are more well kept.
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  • Will never go back
    By A Yahoo! Contributor, 05/12/08
    My family and I went for their Mother's Day brunch. It is a good thing we all have a good sense of humor. It was the worst brunch I have ever been too.
    The only thing that was good was the scrambled eggs, which I had to wait 10 minutes for, the bacon and the coffee. Some of the breakfast meats were unidentifiable. There were no pancakes, why? ...
    0 of 1 Yahoo! Users found this review helpful
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  • Next time will go elsewhere
    By A Yahoo! Contributor, 08/16/07
    Best Western has a reputation in my mind for clean, comfortable accommodations. This hotel lived up to my expectations. However, the devil is in the details. The neighboring room doors slammed all morning and shook me in my bed. The alarm clock, which I never touched before going to bed, went off at 5:20 am and produced static continuously until ...
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  • Never Again
    By A Yahoo! Contributor, 02/20/07
    I can't believe this hotel gets 3 diamonds from AAA. Our family visits the area a couple times per year because our son is a student at the Culinary Institute. In the past we had stayed at the Courtyard but was hoping for better at the Best Western. When we walked through the front door, I noticed a musty smell but dismissed it. They placed ...
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  • Absolutely Worth It!
    By GlamRusViXeN, 11/25/06
    It was tough to find Jacuzzi Rooms near Kingston. Best Western was the only one I could find.
    The rooms were just like the pictures. And the jacuzzi rooms were very cleanly. There weren't any bugs or bad smells in the room. A couple of gum stains on the carpet. Check in/out was very easy.
    We almost missed breakfast at 9:45, but when we ...
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  • Very nice stay
    By A Yahoo! Contributor, 09/16/06
    We had a very nice stay here with our two children. The hotel was clean and the staff was friendly. It was conveniently located for exploring the FDR Hyde Park sites.
    1 of 1 Yahoo! Users found this review helpful
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  • your the best
    By A Yahoo! Contributor, 12/04/05
    I have been to your hotels several times and i cant help but to keep going back. your staff is amazing your rooms are beautiful and i enjoy every visit. Thank you for making me and my fiance feel right at home
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    0 of 1 Yahoo! Users found this review helpful
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