My spouse and I had 3 nights reserved in advance through their website. We check the voucher option for $40, a one time charge. Forward to the day of checkout. We get our bill to find it is $120 (cad) MORE than the confirmation email states! We try to fix this with the GM, she give us a run around with no resolve in sight and we have to sign the ...

My wife and I honeymooned in Niagara and chose the Hilton but were a little apprehensive due to negative reviews. Our stay was, however, exceptional. Our room was wonderful with a great view of both the AM and CA falls, the location of the hotel is excellent, the staff was nice and the restaurants in the hotel we very nice.

A few words of warning, ...

Loved the suite. Was not expecting such an amazing view. Suites all have floor to ceiling windows. Loved the jacuzzi tub. Our suite was so big we will return but we will bring friends to share a weekend getaway. Restaurant( Italian) was unbelivable. Great food and great prices.
Only a few small points on the negative. They need a express ...

This was the WORST GET AWAY HOTEL EXPERIENCE that we have ever encountered! Our stay was from Sept 25/26/27, the hotel staff were horrible & demoralizing such a morbet feeling!! The experience started it off with Andrew who checked us in at about 3:30p.m. his facial expression was COLD AS ICE, it looked like his tie was on too tight, never ...

My husband and I booked a two night package for our five year anniversary. We booked a fallsview jacuzzi room. We checked in with no problems, and were given a room in the north tower on the 21st floor. We were supposed to have a view of the American Falls, and we were pleasantly suprised that we could see both falls from our room. The view of ...

Had a 2DD room on 22nd flr in south tower on corner facing the falls:
Tall construction crane *rightthereworking* all day/night long along with cement breaking machine in front of hotel working late; Upon checkin, no amenities - had to wait 45 minutes for them to bring soap; Curtains do not close as they are "fake" (as explained by hotel ...

We stayed at the hotel on 8/14/09. We were on the 6th floor of the mid-tower. Just several floors under my window, they had a construction going on all night at the hotel - they had somebody breaking concrete at mid-night using jackhammers and saws! I could not get any sleep. Complained to the front desk, and was told that they can not stop the ...

We were greatly disappointed, we paid quite a bit of money to get a 2 bedroom suite. The first night we were there, a fire alarm at 4:00 am. Granted not the hotel's fault, the problem is there was no guidance from the staff of any kind, people were upset and we were acutally out of the hotel before the fire department showed up. Also, during ...

The likes, best comfortable bed of any hotel.very good view of the falls.front desk very friendly and helpfull and gave free upgrade of our room.short walking distance to the falls view. dislikes... pool is owned by the kids and parents play musical chairs and hog chairs in area.hot tub burned my eyes from being so strong of chlorine. restaurant is ...