Parked my car with Valet on New Year's Eve and when it was returned to me over $650 of items were stolen. Items included everything from loose change, work security badge, CDs, Jeans from trunk, phone and GPS rechargers. Hotel accepted no responsibility even though very evident that it was negligence on their part. I have yet to receive a call ...
Location was great; close enough to shopping and the large casino. Staff friendly; hotel clean.
Only thing I had a concern about was noise from band playing in front of pizza restaurant at night but other than that the whole experience was enjoyable and we would certainly come back.
We paid $1000 for a 2 night stay in a jacuzzi suite. There are numerous problems with the efficiency of the staff, the design of the room and even the reliability of the internet.
First, $1000 for the room. I think maybe we were expecting more of a room and more of a view. They built the FallsView Casino right smack in the middle of the view ...
The Hilton locates right across the street from the Casino with a skywalk to the parking garage of the Casino. You can apply a Casino player's card for free parking, but you have to gamble to validate the player's card, or you will end up paying CA$10 for your parking, which is still lower than Hilton's CA$20 valet per day. The hotel ...
The view is great and the fireworks too. The jacuzzi is great. the breakfast buffet and view is greatand you get to see who is sleeping on the rooftop of the casino. The view of fallsview casino is great.
Great location.Amazing views of falls from the higher floors.We were staying on the 18th floor overlooking the falls and it was great.Service was excellent.Recommend the buffet breakfast on the 33rd floor and boy the views are fab.Would definitely go back there.
We had just gotten married and handled the planning of a 200 guest list wedding .The last thing we needed was anything but ease,elegance and professional courtesy,with some genuinely warm people to make our honeymoon exactly what it should be.That is EXACTLY what we recieved.These people made the best week of our lives(to date:)) perfection.I don't have space here to list all the wonderful things. 10 stars!!!
We found the jacuzzi too small for 2 average size people and you couldn't sit up straight in it. The bottom of the jacuzzi was rounded and when you leaned back you would slide down. We hardly used the jacuzzi during our stay because of it. Also, it was not easily displayed, if at all, that valet parking was the only thing available ($20 charge of course)- no choice.
we enjoyed our time there and will definetely return on our next trip to the falls.The service and cleanliness for me makes it worthwhile.I also found value for the money with the packages offered