I had requested a second floor room overlooking the lake (the other rooms back up to te thruway). There was not one available the first night. When I asked to change for the second night, it took the staff almost two hours to move me. Also, when I finally got into the new room, there was not a coffee maker in the room and the front desk would not give me one. A VERY frustrating stay. I would never stay there again, nor recommend it to anyone.