I have stayed at the Family Inn in Gatlinburg for several years in a role and when my husband, my son and I go to Tennessee we usually go on the weekends and stay in a cabin from Cabins USA for a couple of nights then we go to this motel, I really like it, we stay there every time we go there and it has a great location you can walk to all the ...

THE FIRST THING, THE STAFF WAS NOT FRIENDLY, THE SWIMMING POOL HAD A LOT OF BUGS IN IT AND WHEN WE COMPLAINED THE BOY SAID IT WAS BECAUSE OF THE TREES. MY HUSBAND TOLD HIM THE SKIMMER SHOULD BE ON AND HE SAID IT WAS, BUT IT WAS NOT. THE NEXT THING THE HOT TUB WAS 104 DEGREES TOO HOT. THE FINAL AND MOST IMPORTANT THEY CHARGED ME FOR OUR STAY PLUS ...

Wasn't sure what to expect when I read the reviews before our trip.We got there and our 2 burner stove one of them did not work.They were able to move us to one that worked.Sounded like they don't want to spend the money to upgrade.They have so many Family Inns maybe to many to keep up on all the maintaince that it takes.Our stay was ...

The rooms are gross! The walls have water damage. There is mold/mildew and the place smells awful. The carpet is old, stained, greasy, and wet in spots. The furniture looks like they pulled it out of a dump. The front desk says the owner refuses to put any money into the hotel. It shows...What a dump! They also charge your credit card for ...

I'm not sure where to start, it was horrible...elevator was dirty and smelled of smoke, pool and pool area was nasty, NO internet when it was advertised, which is false advertisement, couldn't leave because no refunds, ..............and that's just the beginning. That was the 1st and the last time at a family inn for me............

We checkd into our king suite, we found electric plug in the middle of the floor between the living room area and BR area, it stuck up high from the floor and was litterly disasimbled, after my husbend put the cover back on it, we hit our toe, or tripped on it several times during our stay. The ele. plug behind the TV in the LR,(tried to recharge ...

I recently stayed in a jacuzzi suite room. The water pressure wasn't that great so it took about 45 minutes to fill up. Also the water was either really hot or really cold. The room itself was ok for the price. It was a spacious room but could have used a few upgrades. As advertised, the rooms are right on the river, however, the balconies look ...

We booked a 2 night stay after looking at the reviews. This is not a great place to stay. It's located almost 2 blocks off the very south end of Gatlinburg. The room had a funny odor. The toilet wouldn't flush (I had to "fix" it twice). The tub wouldn't drain. Advertised WiFi was almost non-existent (one bar with a very ...

I will agree with Danny. I can vouch for room # 304. After booking I was concerned as I read through the reviews. Maybe the reviews are old. We went there and were pleasantly surprised. The location was awesome, the people were great and the hotel itself was in overall good shape. It isn't the Marriot, but for the price and location, I would ...