the water park was small but very enjoyable for my grandkids. the rooms were very bad. dirty.!sheets were not changed from previous guest! complained to "mamager"she said we were telling wrong person , we should tell afternoon "manager" food at breakfest bar overprice and under cooked!would not stay again.what a shame to plan abig weekend with grandkids and be so let down
We went on the 4th of July weekend. Expecting a nuthouse! I am glad that I ignored the bad reviews because I have nothing but good things to day. The staff was so friendly at check-in and check-out. Making reservations was a breeze! I had an issue trying to make it online, so I had to call and they still gave me the internet only price! ...
You cannot imagine how dirty our room was. We got the tarpon suite that has a King bed in the main room and two sets of bunkbeds in another room. We found so much garbage around the beds we had to call to get our room recleaned (first time ever). It took 2 maids 20 minutes just to clean one small room. They kept coming out with handfuls of ...
I thought the place was exactly as advertised. It's a value priced waterpark. If you want the works, than don't be cheap and blow some coin on kalihari or great wolf. I've been to both and I have a 5 year old and 2 year old, They loved it. If you are going for your enjoyment with spas and bars and lovely restraunts blow some coin and ...
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So glad I chose Castaway Bay!
By A Yahoo! Contributor, 03/11/09
I was scared after reading some of the negative comments! Honestly...IT WAS AWESOME...clean rooms, great staff, AWESOME WATERPARK...better than I expected...If your kids got BORED there...they must have some SERIOUS ADHD!
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Service is Awful, they dont care!
By A Yahoo! Contributor, 03/01/09
We usually go to Kalahari's down the road, but they were booked, so we thought we would try a new place. Maybe we are spoiled from Kalaharis (even before they expanded), but Castaway was not impressive and its not worth the price. The Hotel is nothing special, we could have stayed at the comfort inn or budget lodge and had the same room and ...
5 of 5 Yahoo! Users found this review helpful
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Refund!!!!!!!!!!
By A Yahoo! Contributor, 02/10/09
The water park is a joke and the hotel service is even worse. I've had better stays in $30 a night hotels. Do not stay here if you value a good nights sleep, decent food, security, or service.
The water-park is much smaller than what it appeared to be. The hotel staff do not have the ability to manage difficult guests, and are perfectly willing to sacrifice the quality of your stay. The walls between the rooms are so thin that you can see the light from the room next to you shining through. We made the reservations because this was the only resort in the area with vacancies, now I understand why.
we go to waterparks so i know what to expect. we get there and the staff acted like the "had to be there". the room that was suggested for 6 people, omg there was no room in there. no table to eat at, we had to sit on the bed to eat our dinner. the shades were broke, the room wouldnt get warm, it just looked dirty. the layout was so ...
First let me say the staff is AMAZING!!! They are on top of every request and so friendly!!! We have 2 children 16 and 7yrs old and they were both extremely pleased with the Waterpark!!! It was small enough to give our 7 yr old some freedom yet it had enough to keep us all busy and happy. When we were not in the water there were plenty of other ...