Hotel has a fantastic location within walking distance to the river, the California State Railroad Museum, downtown Sacramento, and Old Sacramento. The service was very courteous and professional.
On the down side, the rooms are a bit dated, but overall, it is a very nice hotel and was worth the money for us and for our two young kids.
I and my daughter spent around 6 weeks in a suite here while conducting business in CA... The service and food was absolutely incredible... they were so hospitable to my girl as far as giving her a goodbye card and gift.... Will definately be returning
My partner and I were planning a trip up to Tahoe and needed a place to stay for the night, and luckily we chose the perfect hotel in Sacramento. The staff was friendly and helpful, the view of the river was simply picturesque, the Tower Bridge Bistro was delicious. I have to admit that I wasn't too pleased about the $25 valet parking charge, ...
Lost the reservation for the bride and groom on their wedding night and rather than to apologize profusely to the bride and groom who were standing around in the wedding attire the person behind the desk was rude and unapologetic for the unforgiveable error.
Although this hotel is well maintained, & has some nice features I had a terrible experience staying here. I arrived at the hotel & used the valet service around 9PM. At 6AM the following morning my car was returned to me in a very different condition. Although there was no exterior damage to the car, many items from the interior of the car ...
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Lovely place, Terrible Service!!!
By A Yahoo! Contributor, 07/31/08
Food was the highlight of it all!!! The service was terrible! The worst I have ever experienced!!! They overcharged me, they took sooo long to check us in. The second day I tried ordering room service and they told us we weren't even in their system!! I had to go downstairs and speak to a manager! And they were soo rude about it!!!
5 of 6 Yahoo! Users found this review helpful
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Would do it again
By A Yahoo! Contributor, 03/18/08
I have planned several meetings at this location for our company. Staff is great, rooms are clean comfortable and updated. Food taste and service is. Hotel is right next door to old town, if you want to try differnt food, night life or shopping.
Embassy Suites does it right. The hotel in Sacramento was very nice. The location by the river was great. The evening reception was good, the bartender was excellent. When I go back to Sacramento I will stay here again.
5 of 6 Yahoo! Users found this review helpful
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this is our home away from home
By A Yahoo! Contributor, 03/24/06
awesome place. breakfast is out of this world, the evening recption is the best idea, the views are fabulous.....definately my style of hotel. the staff is so professional...and we aren't even movie stars!!! LOL
I had the pleasure of staying at the Embassy Suites/ Old Town on Xmas Eve and thought, How clod it will be, I was visiting my son here in Sacramento. I was here from Houston, I now moved back to Cali and I live in Walnut Creek, I look forward to staying here again Xmas Eve 2005 and I loved it, very warm and courteous people, I now lookn forward to ...