We had reservations at this hotel since March w/ a reservation number and guaranteed by a credit card. When we arrived on July 16 at approximately 4PM, the manager, Michelle Duffin, told us that another group had reservations since last July so they were given our rooms. We asked her to get a high level manager on the phone , she refused and then called the police on us. I am not yet done with talking to the powers that be at Hampton Inns.