If this hotel were managed by a company that put customers first, it would get much higher rating than I am giving it here. But for me, the experience of this hotel was something out of a bad situation comedy. Despite pre-paying for 2 nights well in advance, I was told that they had no rooms available when I arrived from San Francisco around 11 pm ...

this is our first time to New York and the hotel was really nice and the staff were very helpful and friendly. i would reccommend this hotel to any body visiting New York. also the location is 3/4 blocks from broadway and right next to the empire state building. transport is very accessible. the subway can be a bit confusing but very quick and efficient.

Let me start off saying that the room we got was very comfortable and had an excellent interior. However there were things at this hotel that were completely unsatisfying:

1. The room was booked months prior to the trip and they decided to redesign it. This didn't turn out to be much of a problem, but I found it very dishonest that the room ...

Nice size room for the price; clean and not too noisy. It is centrally located and close to subways. Some equipment issues: funky elevators and some key card malfunction.

The hotel bounced us to another hotel around the corner where they did not know we were coming. The second hotel was a downgrade. We would never book again at the Vincci Avalon Hotel.

I take a trip for pleasure and shopping generally twice a year to New York City. It is the highlight of my year and I have never been dissappointed. I have stayed at many wonderful hotels such as The Hudson, The St. Regis and The Paramount. This year,for the first time, I chose to take my children and their best friend for a week. The shows ...

The Avalon was very clean and the junior suite was large. Having two TVs allowed everyone to watch what they wanted. The concierge was very helpful and the rest of the staff very courteous and friendly. The beds were out of this world - very comfortable. We also liked the location.
The only problem we had was the air conditioner. It worked great ...

July, 2006 -- With three children, my husband and I thought this hotel was great for a family of 5. We had two double beds and one couch that transformed into a bed. The Hotel was very clean. Our only complaint was the slow and non-responsive service. We called for extra towels and ice, but never received a response. We ended up going to the ...

Stayed Feb 11, night of big snow storm. Room was supposed to be a smoking room with a king size bed. Instead we got "the last room" (despite making reservations way in advance) which appeared to be non-smoking and had two double beds.

Stayed in the junior suite which was long but narrow, yet comfortable and clean. Beds and pillows were ...