Nice place but obviously they are not cleaning or keeping it up! The tub was brown and we had bugs. The dead bug on the table was it so they moved us and it was nicer and bugfree but the sheets were nasty and dust was every where! Don't waste your money we went somewhere else.

the room i stayed in had bedd bugs. the costumer services sucks. they take their time. they'll always bug you about their timeshare, which i regretly bought. you have to pay them around $400 a year regardless if you use it or not.

All is good in general & for kids is so very good (water games)
my you made more games for thiem, thankyou. . . .

arct./eng. ashraf shawkat . . .

I did not stay at the resort just because i was sooo put off by it"s staff even before going!!! I was called STUPID by a representative and then when they called me back and I mentionned I was no longer interested in the trip I got hug up on!!! I gave this place 400$ and they treated me like crap! I have been working in hotelerie for 3 years ...

We exchanged through RCI for this and what a waste of our points, the number one complaint I had is the beds were ancient and so hard I had the worst week of my life just coming in from disney every night to a horrible nights sleep and thats no joke read other reviews. Also my kid found condoms under the bed, we found laundry in the room that ...

I thought this was going to be a great vacation, learn about the possibilities of ownership with Summer Bay Resorts, relaxation, fun, etc. But, after a tour and a lengthy conversation it ended with the salesman yelling at me, and telling my husband how worthless he was for not purchasing a timeshare. Too top it off, in our package deal, they ...

Summer Bay is a beautiful resort, just close enough to the parks to enjoy, but far enough away to be out of the hustle and bustle of Orlando!
Pools and Lake are wonderful, staff could work on friendliness and service though!
What ever happened to customer service? This staff certainly didn't know anything about service!

My husband and I were given a weeks stay at the resort from friends who have their timeshare through summer bay. lets just be honest:
pros: the pool-awesome temperature, beautiful views of the lake and sunset, bar right on site if thats your interest
the rooms: we had a two bedroom and one had a jacuzzi tub which is awesome. the whole place was ...

great place for vacation. easy to find location, good service, friendly people, and a quite place. although the elevator wasnt working the my second day there.