We stayed at the Terrace. Check-in was very easy and simple, no lines. The main problem we had was carrying in our luggage. There was nowhere to park and unload and a valet was nowhere to be found and we were never asked if we needed one. We had to parked across from the hotel and carry in our luggage which was a good walk which wasn't alot ...

we won`t stay any where else . the staff are wonderful.the room was clean and comfortable.we loved our stay.we will be back!it was so close to our favorite casino the grand.the service was outstanding.the food was great.

My wife and I Loved the Rooms and the location. We also enjoyed gambling at the Grand Hotel and Casino. The Grand Buffet is quite scruptious as well.

Just back from a gambling junket to the Grand ... the hotel was lovely, clean, rooms big, staff very helpful. Nothing better than southern hospitality.

The casino itself was very, very smokey . . . although they do have one section for non smokers. The slots were TIGHT and the buffet's food decent .. most items not served very hot. The ...

I was thouroughly impressed with the Service personnel and their kind attention.
I was very impressed with the Lobby of the Hotel, but not the shuttling distance or the smell of the bedding in the room.
It is my understanding that the Hotel which is connected to the Casino is for "High rollers". I would hope that all overnight accomodations would be of equal importance for all consumers.
Sincerely,
Ralph Lowe.

They accommodated us late in the afternoon on a walkup basis. We chose to stay at the hotel right next to the Grand Casino. It was more expensive but very convenient. We had a non-smoking, king bed, room. Room was large and very clean. The free wireless internet worked great in the room. Had none of the connection problems listed in other reviews ...

I'll never go back to this hotel. The hotel is clean, but thats the only thing it had going for it. The service was absolutely rude and shameless of their actions. I was lied to by clerks and then lied to again by supervisors. They were not willing to take care of their customers, but willing to congregrate and do nothing productive. I can ...

Hotel staff was rude--People were actually walking in the lobby with lit cigarettes--carpet was dirty...Our room was depressing--the bedding was old and worn-the pool was a large concrete slab with water in the middle--no landscaping or restaurant services.
NL from Louisiana

I recently stayed at the Verandah Hotel, my 4th visit in two years. I have never come across such rude staff at a hotel in all my travels. I've been involved in pre-openings for hotels abroad where the focus was "when I see a guest, I see my paycheck". I enquired at the Reception Desk about how long it would take to get to Memphis ...