This was my worthest ever experince , I had to stay with my wife for her birthday, the front desk supervisor was so bad, she was not welcoming us at it should be. the resturant staff forgot our coffee and it was in the bill they were ignoring our table we had to wait few times for water to fill up. No one contacted us for our complains. the suite was so nice, service was so bad.

Well, I booked 2 months in advance on the phone. I had called several times to ask questions as this was a trip booked soley for my 8 year old daughter who wanted to stay in a castle & feel like a "princess". The 4th of July is my favorite holiday so instead of sending Olivia to my mom's for the week as we usually do, we planned ...

ONCE WE PULLED UP TO THE VALET PARKING, THE SERVICE WAS NON-STOP, BAGS, ROOM CHECK IN, TURN DOWN YOUR BED BEFORE DINNER... ROOM SERVICE BREATH TAKING VIEWS OF THE HUDSON RIVER. AT DINNER IT WAS A FANTASITIC DISPLAY OF CURTIOUS AND CONSTANT CARTERING_ WITH A WOOD BURING FIREPLACE AND GOURMET FOOD THE GOTHIC ACCENT WAS JUST RIGHT_ MEN SPORT JACKET ...