The castle view is amazing...and the rest is below every standard. The "deluxe room is rundown. Toilets are awful, carpet retains years of dirt, porter does nothing to help except watch you endure the opening of a door with a stroller. Hilton should be ashamed. Bottom line is that poor management is the basis of all this: thinking that a good view will do it.

This hotel and the City of Edinburgh deserves better....service is an issue here...there was no one at the door to help with luggage when we arrived....they were no help when looking for places to eat...had building maintenance fixing things in my room every day...we were there six days...management offered free water as a way of making things ...

Reception was very helpful and hospitable. Room turn-down at night sometimes present and often not present. No clean towels frequently not available when turn-down was absent. At times even though we had an expensive room, there seemed to be a cheapness in the attention to the room. Kleenex, towels etc, not first class.

We ate in 6 different ...