We were given a room at the side of the building which was cramped. No sweet sleeper bed I am afraid. This is not the high end quality hotel that you see in the photographs. Really needs to be brought up to date as the carpet, furnishings etc. are very dated.
Good point-guest services.

We stayed at the Park Lane hotel in October 2007, and had a pleasant experience. The location is wonderful; it is situated on Piccadilly in Mayfair and right across from Green Park. The tube is a short walk from this hotel, and you will be in close proximity to Hyde Park, Green Park, Buckingham Palace, Hard Rock Cafe, and some very elegant ...

This hotel seems like it should be a four or five star hotel. But it is a somewhat tired Three and a half Star hotel. The beds are comfortable and the rooms are large (by London standards). Another good point, the staff is very nice and was helpful. But the rooms and common areas are in need of a remodel and the lobby seems like an after thought ...

So, I stayed here in the summer of '04. The hotel was beautiful, the service was great, and it was located near both the Hard Rock cafe in one direction, and Piccadilly Circus in another. I made my reservation with an employee discount, so I can't really vouch for the value of the full price, but it was definetely more than I would expect ...

With Green Park across the street, view of Buckingham Place, and just down the street from the 1st Hard Rock Cafe. Walking to the best shopping in London. The service was the best I have every had at a hotel. Loved every monment I was there and never wanted to leave. I had just departed Kuwait City, Kuwait and had one of the best times of my life.