this is a old hotel charging premium prices.our room was dirty,carpet was filthey,you can hear other guest talking from the next room,the bathroom extremely small and old fashion flushing system.the lobby customer service mgr is extremely rude,she will tell you she has been working there for 6 years and knows all the company policies and procedures.She will argue instead of been friendly or helpful,this was an expensive and disapointment for us.

My girlfriend and I just returned from this place. The location is great, near the riverwalk, and walking distance from a lot of great attractions (restaurants, bars, tourist attractions) The customer service was outstanding, most of the employees were very friendly and always asking if there was anything they could do, or if we needed directions ...

We were intialy placed in a standard room with queen size bed.
Room was extremely small. Bathroom was extremely small, no room for toilitries; and was dirty -- had black mildew on tiles. Had a terrible ordor coming from the hallway on the 9th floor. Moved us to a second room on 5th floor.
Again, room and bathroom were extremely small, although ...

Myself and a couple of friends spent a weekend at Sheraton Gunter and had a wonderful time. The room was very clean, the service was excellent and the beds were soooo comfortable. :) It is an easy hotel to drive to, is directly across the street from the theater and a short walk to the main area on the Riverwalk. Sheraton Gunter was highly recommended to me by a friend and I will definitely visit here again.

b-e-a-UTIFUL hotel. it has an amazing history to it, right across the street from the beautiful Majestic Theatre. The Sheraton is in the heart of downtown San Antonio. All the employees are the best.

Well,

My family and I enjoyed it, of course some of you may have thought that we were the Beverly Hilbillies tramping through a swanky resort.

Granted the staff are working for tips, but they were very polite and helpful to us. The restaurant staff were also very pleasant to us, but we were a little surprised by the automatic gratuity, as ...

This hotel was very disappointing for the price or maybe our expectations were a little too steep. The room wasn't too bad, though very, very cramped. They initially placed us in a single room, though we had requested a double.
We were somewhat bothered by all the attempts made to make money off of their guests. The water bottles in the ...

We were initially placed in a room connected to another with double doors. That room had a noisy child. We were uanble to sleep. To get a room change we had to walk down as the phone was not working.

They changed our room. However, they asked us to bring the key of our room back to them -- these are electronic keys that noone cares for. ...

While the food was o k, the service was lacking. I realize it was Thanksgiving and crowded but the hotel should have hired additional servers for this day! Add insult to injury by tacking on an automatic 20% tip on a table of 2! They still left the tip space blank on the bill and I'm sure some unsuspecting folks added in another tip! Most of ...