The west end hotel is an unusual hotel. I travel often but this is the first time I encouter a both great hotel and a bad shaped hotel. The staff there is phenomenol!; The hotel is currently going under renovation to become a crowne plaza. One of the employees gave me a sneak peak on the grand opening happening this September. He said that ...

The location of the West End Hotel is great, two blocks from all the West End restarants and fun. Easy access to the Uptown area and shops. Easy access to the convention center.
My biggest complaint is I could stay at a Comfort Inn and have a better room for a better price. My room was dark, the hall was dark leading from the elevator was dark ...

Perfect location. Central downtown, walked to the Aquarium (Must see). Good breakfast. Parking a bit unusual, but not a problem. Would defitinely stay again. Staff friendly.

Stayed here for New Year's 2005 and again in May 2005. Both were enjoyable without incident. Continental breakfast was great. Staff was friendly. Location is perfect for DART access (bus and light rail). Walking distance to American Airlines arena, West End, JFK museum, etc. Room was in good condition. High speed internet worked fine with their adapter on my laptop.

My in-laws stayed here the weekend of the Red River Shootout...lots and lots of college kids!! The hotel staff did good and put them all on the lower floors so they didn't have to deal with them. The hotel charges for parking in a garage attached to the hotel, not included in room rate. Also, being that this hotel is on a busy corner ...

check in time 3pm kinda late. got there about 11 said room would not be ready for 2=3 hours.

continental breakfast excellent. room clean, everything worked well would rate it higher if check in were earlier and ready