I had difficulty checking in as I was replacing another person originally scheduled to attend a function. Though the reservation had been changed (and I had the revised numbers), it created problems getting my room and problems checking out later. (I never did get my starwood points).
The halls were a bit dingy with low ceilings but the actual ...

When my son and I arrived for check-in, I was told by the manager that the package that was included in my stay would not be given to me. I was told when I made my reservation over the phone that my package included Hershey Park length of stay tickets. This was the whole entire reason why I came to this hotel. I traveled here for nothing. The ...

The banquet service was great. The servers were friendly and courteous.

However, the people working at the hotel were horribly rude and unaccommodating. We blocked rooms for our wedding, and many of our guests had to switch rooms for one reason or another (broken sink, extremely dirty, power outage). The people at the front desk went as far as ...

The front desk staff were very rude when I asked to checkin early. They simply said the earliest to checkin was 3pm. I've never had a hotel simply turn me away when I asked to checkin early. This was especially annoying because we needed to get ready for a wedding. The only help they offered was allowing us to use the hotel pool changing ...

I reserved a two-queen-bed suite, at extra cost, so that my wife and I could stay up late after our son went to sleep, only to find that, in this hotel, a "suite" can be one room! I felt like giving them a dictionary.

The staff was very nice, and the location was convenient, but those things didn't make up for the false advertising.

I was at this hotel for a conference. The check in process was quick. I had requested a smoking room, but when arriving at my room found it was a non smoking room. When I contacted the front desk to inform them of my situation, the female clerk said in a rude tone,"Well it was only a request and there are no smoking rooms available". I ...

We used our starpoints with SPG to book our vacation. Paid double points for a suite. When we arrived we found the carpet so stained we didn't want our 3 year old to play on it- the stuffing was coming out of the chairs, they had not cleaned the drawers from the previous occupant- as their shoe insoles were left
in the drawers along with a ...

I have to say that our stay at the Four Points was a good one. Initially we had a problem with our room, but the hotel staff quickly resolved it and moved us to a bigger and better room at no extra charge.
The service was excellent. I believe the staff went above and beyond to help us in any way and even provided some items we had left at home. ...

As I write this from the hotel room (271) I have to tell you we are very disappointed with this place. The building is old and carpet is rather dated. Wall paper is peeling in our room. We expected a heated pool and or a whirlpool. They do have a pool that is not heated enough for children or adults to swim in. We were looking forward to enjoying ...