Location was fine and the hotel appeared clean enough. However on check out, a rather expensive coat was left hanging in the closet. We called once we realized, six hours later, to be told nothing was turned in and to call back. It took several more calls, receiving no help on their end, to find out the coat was long gone. No doubt one of their ...

When we first drove up to the hotel we were a bit skeptical because it's a pretty old hotel. However, as soon as we walked in we immediately changed our minds. The staff was extremely friendly and helpful, and the place was very clean. Our room was a nice size and very clean. We put up a "do not disturb" sign since we were only there ...

We loved this hotel. This staff was awesome. Every staff member we talked to could give us directions on how to get places and great recommendations. The lobby area had games, the computer and complimentary tea, coffee and cookies all day. The room was nice. We were freeway friendly to downtown Ashville and the Blue Ridge Parkway.

As recent retirees, this was our first time going and coming from NJ to Florida for an extended stay. On our trip down we stayed at a motel which called itself 'pet friendly'. The motel was absolutely terrible. It was so dirty and even had mold growing in the bathroom area.

Our way back took us to Holiday Inn -- what a difference!!! ...

Compared to other Holiday Inns, zero out of 10 rating. Dried out muffins, no coffee, minimal fruit. When asked for more coffee told they "didn't handle that." No elevator for elderly or disabled. Asked for more towels & told "they couldn't give out more." Minimal handicapped parking & minimal parking overall. ...

This hotel may be a little older than some of its newer neighbors, but it makes up for it in service and price. My impression based on our stay (6/23/06-6/25/06):

Location: Right off I-40, so it took us about 3-5 minutes to get to downtown, the Biltmore Estate, etc. Located on Tunnel Road which is full of dining and shopping (Asheville Mall, ...

Terrible service fromthe front desk to accounting to the Asst. General Manager.
I arrived on Jan. 1 on a prepaid reservation. The front desk seemed to be unaware of the fact I prepaid. I was given a key and then tracked down to tell me that there were no King bed-smoking rooms clean yet and it would ONLY be 45 minutes or so!!! Checkin time is 3 ...

Great location right next to the BRP and close to downtown. Planning my next trip soon and looking to stay here again. Nothing better than a days drive on the BRP to the Smokey Mountains and come back to the hotel for some relaxation.