THE SERVICE WAS GREAT THEY CALLED WHEN I GOT TO MY ROOM AND MADE SURE EVERYTHING WAS OK. I HAD NO PROBLEM AT ALL! THE CLERKS WERE VERY NICE AND THE POOL WAS GREAT THE JACUZZI WAS NICE AND HOT. I WOULD STAY HERE AGAIN IN THE FUTURE. I STAYED FOR A WEEK AND THE MAID SERVICE WAS ALSO GREAT. I JUST WANT TO THANK BEST WESTERN ROYAL HOLIDAY FOR MAKING ME FEEL AT HOME!

This was the worst place we have ever seen or stayed in. We would not even let our dog sit on the floor of our room. It was flooded in our room from the door to the bed and dirty. Bedroom area and Bathroom was covered in mold. We wonder how many mold spores we put into our lungs. STAY ELSEWHERE!

We were totally appalled when entering the hallway leading to the rooms. very run down & dirty. Room was very outdated & I felt very uncomfortable during the stay.

I don't know exactly where to start. The ice maker didn't work, the pool door was padlocked except for one door with a card reader that didn't work. The front desk clerk told us to just yank it open. They were doing remodling upstairs at 10:15 at night on a sunday and were moving furniture and sawing until I went upstairs and yelled ...