First, the concierge gave us bad directions to the bus terminals which put us at the end of the line instead of the beginning and made us late for our convention. On the second occasion, we needed to get to a restaurant in Greektown and they noted a bus route that only exists during special events (Route 19). Thirdly, the concierge noted that we ...

I enjoyed my stay and it was central to everything and the rooms were clean and the heating worked well which was important. Tankyou for a great stay.

DISLIKE NO MICOWAVE OVEN,HERE YOU HAVE BOTTLE WATER IN THE REF AND YOU WANT TO CHARGE SOMEONE FOR THAT WATER @ 4.50 PER BOTTLE,NO COFFEE POT

Well.... to start with the possitives... The restaurant down stairs is lovely both by way of food and staff. The hotel is in a good location.

On to the negatives....(and there are a few!!!)
We recently had the total dis pleasure in staying at this hotel at what was meant to be in grand finaly of our honeymoon and considering the hotel cost ...

We were to stay at the Chicago Palmer House on December 10, 2006. The first problem was when we arrived at the airport our car was not there. When I called the Limo Service, you immediately knew that the hotel forgot to make the arrangments. Even after I had called the hotel the previous day to confirm our arrangments. This was to be a special ...

I truely loved this place. everything was nice and pretty i loved the bedrooms and the services only when we had to call at least five times to get a tooth brush and a bar of soap the price was nice but the bedroom was not so clean when i had first walked in the room there was some crumbs on the bed still some things on the tables but over all it was okay

I booked a room at the Palmer House in 2002. The pool was freezing. I went in and then I jumped back out. I stayed on the top floor and in a corner room. It was OK.. But, I'll never stay here again!!!

The Palmer House Hilton is an absolute dissapointment. I was expecting service and accomodations that were at least in the ballpark of fine Chicago hotels. Instead, my stay could not have been worse--from the first steps in, to the last steps out. I could not wait to leave, and I will never stay at the Palmer House again.

The service was ...

quite possibly the best in the city, for location, and for the quality of the room & amenities. Really comfortable room.

not much more to be said.
not much more to be said.
not much more to be said.
not much more to be said.