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Sheraton Maui Resort and Spa - Reviews
Yahoo! User Reviews
AVERAGE OVERALL USER RATING
SERVICE
CLEANLINESS
LOCATION
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  • Awesome
    By A Yahoo! Contributor, 12/21/09
    AAwesome
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  • Fabulous Paradise
    By Sharon, 10/02/09
    Was there in June for a dream of a lifetime vacation. Friendly welcoming staff . Drive the road to Hana!!! It too was amazing. Can't wait to go back. Cliff diver nightly was awesome!
    0 of 1 Yahoo! Users found this review helpful
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  • Beware! Please Read.
    By A Yahoo! Contributor, 09/10/09
    My husband and I paid in full over a month in advance for "Ocean Front" catagory. Upon arrival we were told that they over booked and that we were given a free upgrade to a better room. This room was wayyyy out on the outskirts of the property with absolutely no view of the beach but ocean only. It was a total inconvenience to walk and ...
    4 of 6 Yahoo! Users found this review helpful
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  • Do Not Accept the "Free Upgrade"
    By A Yahoo! Contributor, 09/09/09
    We paid for a 4 day stay in the Ocean Front catagory and expected a beautiful view of the beach which the coast is famous for. Upon arrival I was promptly greeted by the person at the desk situated out front. He asked me for my credit card and informed me of a so called "Free Upgrade". We were then told to follow a bellman in a golf ...
    6 of 8 Yahoo! Users found this review helpful
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  • Memorable
    By StuartC, 08/26/09
    You will not find a better low-key hotel anywhere. Old fashioned hospitality in an elegant setting. It's the original hotel in the area and has the perfect location for snorkeling and any local activities. Incredible beach, food, service and accommodations.
    0 of 1 Yahoo! Users found this review helpful
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  • Treated Like Royalty in Paradise
    By Ryan, 06/01/09
    I had read all of the negative reviews about this hotel and I must say,they are unsubstantiated in my experience. Everyone was super friendly and treated us like royalty. Judge for yourself before deciding not to book here.

    -Location right on Black Rock. You only need to wade right out into the water. Stay somewhere else and you have to fight for ...
    7 of 8 Yahoo! Users found this review helpful
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  • HORRIBLE WEDDING SITE
    By A Yahoo! Contributor, 02/11/09
    We unfortunately chose to have my wedding at the Sheraton Maui Resort and it was the WORST decision we made. Their catering staff is completely unorganized! The wedding coordinator quit and I was not reassigned anyone, meanwhile they lost my thousand dollar deposit and refuse to give it back to me. They were so unorganized I had to choose my final ...
    5 of 10 Yahoo! Users found this review helpful
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  • Would not go back
    By Joseph, 07/21/08
    Stayed here on my honeymoon on the recommendation of a friend. Was told one of the benefits of the Sheraton was that it had fewer families but you could use the pool area at the Westin which is up the road. That policy has been changed. The pool area at the Sheraton was not relaxing at all. Because of the public beaches in Hawaii, they require ...
    9 of 12 Yahoo! Users found this review helpful
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  • We definitely will go back!
    By Diana, 07/15/08
    My husband and I stayed here for 4 nights after visiting Oahu for 6 nights. The room was wonderful, the views breathtaking, and the bed was one of the most comfortable beds we have ever slept in. The food was great too, and not terribly expensive.

    The grounds were absolutely beautiful and we spent a lot of time just relaxing and enjoying the beach. We definitely will go back to the Sheraton on our next trip.
    3 of 4 Yahoo! Users found this review helpful
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  • Never again!
    By Julie, 06/28/08
    The Sheraton Maui should be 3 star...calling it 4 star is a joke. From the moment we arrived, it was clear that management does not have control of this property. The front desk staff not only didn't have the reservations correct, they twice tried to get 6 of us into one room, they were clearly not interested in saying "hello" or ...
    7 of 11 Yahoo! Users found this review helpful
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