I had read all of the negative reviews about this hotel and I must say,they are unsubstantiated in my experience. Everyone was super friendly and treated us like royalty. Judge for yourself before deciding not to book here.

-Location right on Black Rock. You only need to wade right out into the water. Stay somewhere else and you have to fight for ...

We unfortunately chose to have my wedding at the Sheraton Maui Resort and it was the WORST decision we made. Their catering staff is completely unorganized! The wedding coordinator quit and I was not reassigned anyone, meanwhile they lost my thousand dollar deposit and refuse to give it back to me. They were so unorganized I had to choose my final ...

Stayed here on my honeymoon on the recommendation of a friend. Was told one of the benefits of the Sheraton was that it had fewer families but you could use the pool area at the Westin which is up the road. That policy has been changed. The pool area at the Sheraton was not relaxing at all. Because of the public beaches in Hawaii, they require ...

My husband and I stayed here for 4 nights after visiting Oahu for 6 nights. The room was wonderful, the views breathtaking, and the bed was one of the most comfortable beds we have ever slept in. The food was great too, and not terribly expensive.

The grounds were absolutely beautiful and we spent a lot of time just relaxing and enjoying the beach. We definitely will go back to the Sheraton on our next trip.

The Sheraton Maui should be 3 star...calling it 4 star is a joke. From the moment we arrived, it was clear that management does not have control of this property. The front desk staff not only didn't have the reservations correct, they twice tried to get 6 of us into one room, they were clearly not interested in saying "hello" or ...

This hotel is beautiful, inside and out. Check-in was painless and took about 3 minutes. We were wished aloha and given beautiful purple orchid leis by the lovely gal who checked us in.

We stayed in Bldg 6, which is on top of Black Rock. One of the staff gave us a tour of the resort and then drove us to our bldg in his golf cart. We went ...

What this hotel lacks in appointed rooms and comfort it makes up for it with an incredible staff, that caters to all your needs. While Rooms are a bit above avg in comfort, the views are excellent and the restaurants very good(though overpriced, even for Maui standards). They do charge a "resort fee", about 20 bucks, but that does not ...

We were celebrating our 25 wedding anniversary. We came across the Sheraton Maui because the hotel we were originally scheduled to stay at ( In Wailea )was very uncomfortable and unpleasant so we checked out of it. Because of the previous hotel my wife was very upset. The staff here was incredible. They found us a beautiful room and really ...

My husband and I just returned from a 5 night stay and enjoyed the hotel overall. It was very pretty, we had a nice view and the service was generally good. The location at Black Rock, I thought, was perfect. The beach was really nice, there was good swimming and decent snorkeling right there and the rock jumpers were fun to watch (The rock jump ...