Unfriendly staff, bell hops came out after my luggage was already in the hotel, rooms were freezing cold, thermostat broken, changed rooms three times. Dried beer in the elevators and broken glass in the lobby. Definitely NOT a 5 star hotel, more like 2. Don't recommend it at all. They even charge for computers and fax/copy machine. Not for the business traveler.

The hotel was better then average. The staff was friendly and helpful. Pool area was beautiful, with an awesome wait staff. Rooms were clean and comfortable.

Although it is a bit of a haul to just about everywhere. plan on a taxi or shuttle for everything.

Pricey food - $25.00 for in room service for a burger, not including fries, lol.
Restaurant service was not that great (Grille 66, by the pool and Cafe), especially for the price.
Water activities not offered at the Hyatt, since beach is not walking distance.
Room was nice and clean; very comfortable bed! Although a little noisy due to the ...

I stayed at this hotel because of a conference I was attending there. Good thing I didn't have to pay for this bill because I would have been very unhappy.
Everything is over-priced, from the room to the food to the parking.
The front desk staff wasn't friendly and uncooperative in providing a room I specifically asked for - one off the ...

Stayed at this hotel two years in a row for business, both times for nine days, awesomely beautiful hotel. Had opportunity to stay in a 2 bedroom suite, WOW! Would have loved to check out spa, but was not afforded the time to. Definitely recommend.

The Good: Nice view from our suite.
The Bad: Arrived at 11:00AM to check in. About 100 people milling about the lobby. No rooms were ready. Finally checked us in around 7:00PM. There were still about 50-75 people waiting for their rooms when we finally were allowed upstairs.
The Ugly: While some at the front desk were doing their best ...

This HYATT is BEAUTIFUL!!! And it is in the best location...especially if you are going between Boca Raton and Miami. You can't find a more convenient, clean, beautiful, friendly, and service oriented place. The Lanai Room I was placed in was beautifully renovated, the decor was incredible and the view of the yachts on the pier was ...

Stayed here in May 2004 and couldn't complain about a thing. The room was large with a comfy bed and plenty of pillows. Turndown service every night was a plus with cute little chocolate seashells on my pillow! The spa was a great way to relax and unwind. So convenient to the water taxi, definitley something to take advantage of. Loved the ...

Liked: Pool area

Negatives:
A/C had to be repaired.
TV was not working and because of jumble of wires and bulky cabinet it took a while to figure out that TV needed to be plugged in. Front desk offered to send repairman but we declined because of late hour.
Key cards stopped working the next morning, had to be issued new ones by front ...