I had to cancel 24 hours before stay due to 5 hour life threatening surgery for my wife. They could not care less, charged my card $400 plus occupancy tax. No compassion, which I believe shows they don't care about their customers at all. I am moving to Aspen full time and could have put about $20k per year of revenues into their pocket by ...

While traveling over Independence Pass, the
wife and I decided to "stay a night" in Aspen. After trying to get accommodations without resevations and being treated like second class citizens and quoted exhorbitant rates to stay one evening, we finally stumbled into the Hotel Aspen. They made us feel at home. Although the hotel exterior ...

The staff is extremely friendly and knowledgable of the town. Rooms are not exceptional but are very comfortable. You definitely get more than what you pay for. Location is perfect...walking distance to everything downtown. Pool is big (for Aspen) and hot tubs great after a day of hiking. The free breakfast is great...something for everybody. ...

I had the displeasure of staying here over Memorial Weekend 2004. I requested a jacuzzi suite and after checking in found the jacuzzi not working. Front desk told me that management knew for 3 days that it was broken but checked me in and charged me for jacuzzi room anyway. After moving me to another room, found out this room's jacuzzi also ...