This hotel has nice character, good service and location. The afternoon happy hour was crowded, but delightful with a tarot card reader and plenty of conversation. Leopard print robes added to the uniqueness of this hotel.

I was quoted $409/night for a 2room suite. Left the hotel and I was charged $459/night. I have tried emailing the hotel and it won't go thru. The bed was lopsided on one side which I told the front desk. Elevators very small. You are told when you walk out the door don't go this way...walk the other way because too many homeless beggars ...

The service was great -- the front desk was helpful, the wine and beer guest hour was delightful! And the price was very good! We had dinner at the resturant adjacent and that was great as well.

Perfect Father's Day away for DAD!

This hotel is one of those very rare gems you find in San Francisco. Most people want rooms with a view but for a romantic get away this hotel is the cats meow. A few years ago while on a date we had missed the last Bart Trains by three minutes, it was raining and wet.

We walked into The Serrano and it was amazing. Classically beauitful with the ...

Very dog friendly! Hotel restaraunt rocks! Walking distance to shopping! Nice retro renovation decor. Service is very friendly.
The Clift hotel is directly across the street.

Staff friendliness is so-so. Room decor is too somber. Awful shower experience with the curtain liner constantly stick to my legs. No complimentary breakfast. Definitely not worth the regular rate.

Perfect location!Lovely hotel- I can't wait to go back- upon arrival we were treated in a friendly, professional manner that made us feel comfortable asking about anything- the complementary eveing wine- is an added bonus-

had a good time wish i could do it again the service was excellent exciting place to visit
you forget your problems and you feel real good about your vacation investment

Gorgeous place, treated very well by staff, treated my family very well, great location near Union Square, Aveda toiletries. I've stayed there on two different trips and would stay there again without a question.