We made reservations over the phone to stay here and then decided on another hotel. I called and cancelled our reservation and was told that it was taken care of. A month later I was billed on our credit card for the entire stay. When I called and told them there was an error and that I had cancelled, the only reply was that "everyone says ...
When I arrived there they told me I did not have a reservation even with a confirmation number. I did not get the rate I was quoted or the bayside room. Staff exerted very little effort to remedy the problem. As I was getting a room due to the fact that all other hotels were sold out. Another lady arrived an they did not have a reservation for her also.
2 of 2 Yahoo! Users found this review helpful
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Great hotel!!
By A Yahoo! Contributor, 04/25/07
This is a small hotel located in a very quiet place (considering the noise in LA). make sure you get a room overlooking the marina. Otherwise, the "city view" is just a view of the hotel parking lot and a construction site across the street. The view of the marina and beach is great and those rooms are really quiet. On weekdays the beach ...
3 of 3 Yahoo! Users found this review helpful
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OVERALL
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Great Location!
By A Yahoo! Contributor, 01/08/06
It is in the Marina so the view is great, plus its right by the beach so you don't have to bother with LA traffic. It is in a safe area that is like a little community in the big city. There are countless bars and restaurants within walking distance. The service was friendly and the view was pretty. It isn't the Ritz but the prices are great, because if you book in advance they give you a discount
I have never seen a hotel room which was used before I came. I saw a water bottle on a bed, a make-up stain on a tissue paper, and a few q-tips in a garbage can. We arrived around the midnight so could not have a room change. I wrote a claim to a manager and also mentioned about the situation when I checked out the hotel. But I did not have any ...