The front desk clerk was rude and errogant I think her name was Vicky. She acted like she didn't have time for us. Our waitress at the resturant wouldn't let us eat she tried to talk to us the entire time we were trying to enjoy our meal. The parking downtown is a nightmare. The room we stayed in had cockroaches. It looks great in the ...

This hotel goes way above the brand standard and the service is over the top! Great location and on site dining!!! Love Mason the bartender!!!

hotel itself is beautiful..but we got the king whirlpool room and romance package because it was our anniversary. had ants in our room the first night and woke up to ants in the bed. reported this and stayed gone from the room for the whole day so that this could be taken care of. no offer of changing rooms or anything. then upon returning, ...

One of the best hotels we have stayed in. We got there too early for check in and the desk clerk was helpful in giving us information on things to do to keep our kids busy till check in time. They were more than helpful on changing our room when our air-conditioning was not working, and into an even better room. Well one with bigger beds. The ...

I took my fiance out of town to get away for the weekend. We chose the holiday inn because of it's close location to historical sites, and some nightlife . Boy was I surprised! They just renovated the entire hotel. It took maybe 2 minutes to check-in and the front desk staff was Wonderful!! very knowledgeable about the area, eager to please, ...

I had my birthday party there and we went swimming in the pool and there was poop in the bottom of it and it didnt look like they had cleaned it in a week.the rooms arent worth the price you pay at all.

Check in took greater than 30min. New person working alone and very busy weekend. People standing in line to check in. Had a nice king size bed and very clean but only one wash cloth, no coffee but had a coffee maker. Called for coffee...never did receive it. Shared a wash cloth and only two towels. Had 4 hand towels. No kleenex. Service at ...

The rooms were clean and the bartender was very nice. However the service and friendliness of the rest of the place was a D-, the kitchen was rude and the price is to high, I thought for $100, we would at least have a hot tub in the room, at the Hampton Inn in the very same town you can get a kitchen w/ VERY clean hot tub for $99.00, also free juice bar w/ muffins and coffee 24-7. The waterfall was pretty.

Although we did not have a great Ft. Smith experience (nothing to do), we did enjoy this hotel! They have a beautiful waterfall and 2 glass elevators inside. It is very visually pleasing on the inside. The room was very spacious and the indoor pool and 2 hot tubs were very nice. Basically the only thing we did during our stay was swim and go in ...