This hotel has the typical open air indoor design of the Hilton chain, and large, well-appointed rooms. The breakfast buffet was excellent, and the hotel wasn't really pricey. The only problem was noise. Kind of surprising for an upscale hotel, but the freeway noise was significant in our room, and in the wee a.m. hours we were treated to the ...
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Very pleased
By A Yahoo! Contributor, 08/11/06
The family had one of the most comfortable hotel experience in a long time!
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Cleanliness
Horrible Service
By A Yahoo! Contributor, 12/24/05
The rudest staff I have ever met in my life at any hotel. For the $149.00 I paid, I would have got much better value for my money at a Best Western !
The service is excellent. The rooms are great. They have a excellent restaurant. There VIP room has excellent snacks in the evening and a excellent selection of fruit and cereal, muffins, etc, in the morning. If you want great service and a nice place to stay this is the place to go.
Middle of July in Phoenix, temperature 111F--no A/C in common areas, convention areas and even some rooms. Room was not ready when promised. Staff was brusque and unhelpful. Every time I asked for something from Hotel staff the answer was "NO," no attempt was made to accommidate or even consider my request. Early check-in, NO. Help with ...
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OSUSU Convocation 2005
By A Yahoo! Contributor, 06/07/05
Everything was most enjoyable and excellent in service and disposition. The employees are quite congenial. From the moment we arrived the desk personnel greeted us and made us feel welcome. The conference staff, the food staff and the concierge staff left nothing to be desired I rate this hotel and staff as EXCELLENT.