Checked in wednesday. Thursday evening the room hadn't been cleaned. "Housekeeping has all gone home" (sorry, it didnt occur to me to check up on housekeeping in the middle of the afternoon) got towels delivered, made our own beds. Friday morning, stopped at the front desk to ask them to please remember to do the beds today. ...

The rooms were great, but the management is terrible. Most of the staff was friendly, but when we had to call about a credit card dispute it took them a week to do anything about it after we called on a daily basis. I would much rather stay at the Tutwiler.

Over the years 'The old girl' has gone through several changes. In the heyday as
a residence for important people,the affluent. In latter years its been closed from lack of use. Investors bought it and remodeled it and now it can be a 4 star hotel.
The best feature is it's location,in the herart of the business district, ...

per a telephone call this morning, i was tossed back and forth...i was placed on hold for over 10 minutes...and then trasnferred to another phone number...no one bothered to pick up the phone to find out whether or not i could be helped..thank you for your SERVICE...i canont rate your service...it falls below the scale..

I had to stay at this hotel for a week on business. My work had put me up at this hotel. Originally when I checked in, there was a slight mix up with my reservation but the staff did everything they could to correct it. I was blessed to be able to meet almost the whole front desk staff and the general manager, and I never had one problem with ...

The required valet service damaged our car. We asked to speak to the General Manager and he said it was his day off and he would speak to us when he comes back to work which was a day after we checked out.

The quality of the rooms seemed fine. I did have problems with the bathroom. The towels had hair in them and the shower curtain and all types of nasty items left on them. I felt dirty while taking a shower.

I thought this hotel was one of the nicest hotels that I have stayed at for a long time. I have just recently moved into the area and my company put me up in this hotel and the staff here is terrific. Everyone here is so friendly and willing to help you out with whatever you need. I would definitely recommend this place to anyone I know coming to the area for business or leisure.

The location is not that great. Don't expect to walk around at night. The city closes up at 5:00 PM, so a cab or car will be needed to go to the good restaurants.

This is a great place to stay if you are working for The Birmingham News.

This old hotel may have seen better days but with a highly motivated staff and a sense of history it may make a comeback. Rooms are adequate, not luxury but a cut above a motel. The staff however is excellent and we had fun knocking back cocktails at the bar. The restaurant is servicable and the grits, sausage and biscuits great.