Friendly greeting in an old european style with spacious clean rooms with all the modern conveniences. Enjoyed the custom calls from the front desk and their memory of previous inquiries and interests. Wireless connection in your room too!
The old world charm of the quiet surroundings and the personal attention of the management and staff to making sure your stay was memorable.A definite 5star experience.
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Very Disappointed
By A Yahoo! Contributor, 05/15/05
Very poor customer service. Definitely NOT a 5 star hotel. No air conditioning, average room, terrible customer service and food. Had better accomodations in a $60. a night motel in Murrhardt.
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OVERALL
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The only 5 star hotel in Heidelberg
By A Yahoo! Contributor, 09/10/04
3 positives Service - they take their 5 star rating to heart and the staff is very friendly. Location - in the middle of everything. all the restaurants and attractions are within walking distance. Cleanliness - clean rooms and bathrooms. 2 negatives Small rooms - certain rooms are very small. No air conditioning during summer - some rooms to have AC so please ask for it when you book.