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<< To Sheraton Santiago HotelSheraton Santiago Hotel - Reviews
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AVERAGE OVERALL USER RATING
SERVICE
CLEANLINESS
LOCATION
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This Place Stinks LiterallyThe room smelled and I could not tell which was worse the smoke smell in my non smoking room or if it was the sewage smell coming from the bathroom drain pipes. Changing rooms did not help. I will definitely not be going back.OVERALL
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Ok if you just need a place to sleep.The room was very small. From what I've read online (while in the room) many of the rooms in the old part of the hotel are small. The side to stay on is in the Cristobal Tower.
The food was expensive for what you get. I understand being fancy, but don't sacrifice taste and portions for presentation.
The staff stays out of the way (as ...2 of 2 Yahoo! Users found this review helpfulSHOW FULL REVIEW
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same as the other peoplethere seems to be an issue here with real reviews being contrasted with obvious planted reviews.
1) rooms are small and a "non'smoking" room smelled of smoke
2) breakfast is horrible
3) internet is very expensive
4) had to change room THREE times to get a decent one.
5) Arrived back to the room after a long business day to find that our room had not been made up yet - at 6.30pm!4 of 4 Yahoo! Users found this review helpfulOVERALL
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Good Potential, but Poorly ManagedThe hotel's location was convenient for my three week business trip during December 2006, and the employees offered very courteous customer service. However, the following is a list of reasons why I was very dissatisfied with my stay:
1) CLEANLINESS - When I checked in to my non-smoking room, there was cigarette ash on the bathroom floor ...2 of 2 Yahoo! Users found this review helpfulSHOW FULL REVIEWOVERALLServiceCleanlinessLocationValue -
OKThe staff was rude, the buffets (breakfast, lunch and dinner) are horrible, and they tried to charge me US $20 for the breakfast even though they said it was free.
The rooms are very small, and smell of smoke. Definately not for non-smokers.2 of 2 Yahoo! Users found this review helpfulOVERALLServiceCleanlinessLocationValue -
awful foodWe enjoyed the hotel with excellent aminities. The poolside gardens for lounging are especially stunning with view of the mountain and the trams ferrying.
The food quality was exceptionally bad. Not many choices for vegetarians as well. The buffet breakfast could not have been worse.7 of 7 Yahoo! Users found this review helpfulOVERALLServiceCleanlinessLocationValue -
Beautiful hotel in a good location!I have really enjoy my several stays in this hotel.It's perfectly located for business and pleasure trips. The decoration of the lobby is adorable and the rooms are very spacious and well decorated as well. I also enjoy the view from the rooms, the swimming pool and the restaurant next to it.You did not find this review helpful.3 of 6 Yahoo! Users found this review helpfulOVERALL
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Be careful, the excelent one is the TowerThe Tower is excellent in rooms, sharing all the other good stuff with the standard sheraton (rooms not very good)You have found this review helpful.6 of 9 Yahoo! Users found this review helpfulOVERALL
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Great customer service!Located in one of Santiago's exclusive areas, the Sherarton would satisfied any traveller with their impecable custumer service. From the lobby counter to the pool, the hotel staff would always have a great smile and answers to all your questions. The rooms are confortable (king size bed on standard rooms) with an impecable decor. Other great features of the hotel are the gym and a complete business center.You have found this review helpful.15 of 19 Yahoo! Users found this review helpfulOVERALL
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