They over booked the rooms, we had to drive around to find another hotel but they still charged us for the room! When we called about the charge the computers were down. We had to send a copy of the $ 465.00 receipt from the Hilton and finally they re-credited our Credit Card. However not an apology for calling us liars. Thanks Best Western for starting our vacation off with major head aches after a 13 hour drive.

I was not able to make the trip to Utah because of winter storm and road closure. I called around noon of the day of my reservation and cancelled. They charged my account anyway. When I tried to call to straighten the problem out I got the run around and cold, rude service. I was told to call back and talk with the manager. I called back twice and no one would even answer the phone.

My husband and I stayed at this hotel in February of this year. Good points: great location at an okay price. Very close to the ski resorts (about 20 min). The staff was helpful. They were great about giving directions to the resorts and restaurants.
Bad points: in our bathroom, the "jacuzzi tub" leaked (if you could call it a jacuzzi) ...

THIS IS A GREAT HOTEL! EVERYTHING WAS WONDERFULL, EXCELLENT STAFF!

The Hotel was excellent...excellent staff, each department was very helpful...hot tub & pool...very good free breakfast...plus computer in the lobby...nice rooms...discount for skiing.

The only negative was the poor service from Travelocity...I asked for a receipt...I e-mailed three times and called three times...A customer service person said he would e-mail me the receipt, but four days later, still no e-mail

WHAT A GREAT HOTEL!!! I DONT BELIEVE THAT I HAVE EVER STAYED AT A HOTEL THAT WAS SO GUEST ORIENTED! THEY KNOW WHAT THEIR GUEST'S WANT AND THEY WILL DO ANYTHING WITH-IN REASON TO MAKE YOU HAPPY.
THANKS FOR A GREAT STAY.

Wow, what a great hotel, what more can I say! The front-desk clerks were very helpful in finding places around the city. Also the front-desk clerks were very well dressed and when you had a question they would not hesitate to help you out. Speedy service as well when I requested items for my room!! The rooms were also very clean and organized. ...