The staff,management and especially the Director of Sales (marketing) Scott Thomas were great. Rooms were nice,new, big and immaculate. Housekeeping staff very good, all I had to do ask and the staff responded. I cant believe the other reviews after this stay.Things are really different now
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Under New Management
By A Yahoo! Contributor, 01/10/09
The rooms were immaculate. Housekeeper was very friendly especially to our dog. I read past reviews and find ridiculous because our stay was wonderful. The breakfast was perfect for we are not big eaters in the morning. The pool was nice and warm with brand new towels available. The only complaint is that bedspreads are way too heavy for a small women like myself
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Horrible!
By A Yahoo! Contributor, 07/06/07
Was Travelling to many different places over the summer and this by far was the worst hotel!!!!!!!!
One of the reasons we stayed there was because of the Wireless Internet access which was not working and when I called to ask why not front desk was very rude and in the 2 days i stayed there it never worked once!
Room was terrible! Bathroom ...
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I won't go back!
By A Yahoo! Contributor, 04/05/07
Now, if this hotel would literally "CLEAN" up its act, the location is perfect, right off 81. However, I don't see that happening. I checked in after 300 miles on the road only to have to change rooms because they could not find someone to fix the tv remote. Right! Plus there was coffee but the room's coffee machine had ...
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THIS HOTEL IS HORRIBLE
By A Yahoo! Contributor, 02/17/07
We reserved 2 rooms that we supposed to be connected and we were told that they were taken. I went there on Feb 16 and left the hotels in 20 minutes. The hall ways were full of small children. On the way to our room there was a crazy guy screaming at my childern and crusing them out. When we walked in the rooms there was a really bad smell that ...
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Will think very carefully before I stay again
By A Yahoo! Contributor, 04/09/06
Our room was very very small, there were 2 of us and we kept running into each other. I didn't like all the kids running around the halls, and the bathroom was terrible. The tile in the shower was peeling off, the "hot" water was no where near hot. It said it had DVD and VCR in the room and there was no DVD in the room. The hot ...
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I would never stay here again
By A Yahoo! Contributor, 02/27/06
The first thing wrong with this stay was we reserved 2 smoking rooms and then was told sorry your not getting two, then when my friend and I went to ours rooms they really were not all that clean( dirty floors like someone was walking around with dirty shoes) and in the so called "clean" shower there was a long, curly brown hair on the ...
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Good for reunions.
By A Yahoo! Contributor, 12/04/05
Too dull. Service is not enough. Elevators work well, so that's fine. Environment is nice, but the parking lot is too small. Good locale, since it is close to restaurants and not far from Montage.
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2 of 3 Yahoo! Users found this review helpful
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Will definately stay there again!!!
By A Yahoo! Contributor, 11/01/05
Service was slow at the in house lounge for dinner. Would not dine there again. Continental breakfast was good. Pool and hot tub were very nice. Pool was big enough to swim in, hot tub was nice. Rooms were clean and requests for extra towels and pillows were accomodated with a smile. Directions to area attractions as well as dining were easy to understand. Will definately stay there again!!