We really enjoyed this hotel. Booked it online. Check-in was quick. Staff very pleasant, and informed us (without asking) where everything in the hotel was located. Computers located on the ground floor (with free internet), was able to check email and get driving directions without bringing along a laptop. We really loved our room, and the bed was the BEST. A++ Would definitely stay here again. LOVED IT!

They are extremely short-staffed and what staff is available is less than helpful.

The sheets feel like burlap.

And both key cards we had stopped working multiple times.

The hotel is nice and clean. The rooms are spacious.

The bedroom and the bedding is what I look forward to each visit.

The rooms invite you to have a good time.

This hotel needs to be remodeled in the worst way. Old dirty rooms. The staff was pleasent but did only the minimum not to get poor service ratings. Alas allot the of the Sheraton Properites need updating, this is just another example

Total dump. Staff was rude, room was dirty and food was overpriced. With so many other excellent places to stay in Philly, don't stay here. . .

This is a wonderful classy hotel. It started with my check-in which went smoothly and the desk clerk was as friendly as can be. The rooms are gorgeous and made me feel as if I never left home. Only small negative was the desk clerk upon me checking out. Didn't ask whether I enjoyed my stay and never even opened his mouth. He just handed me a receipt and sent me on my way. But overall an enjoyable stay

The lady that checked us in was super nice and helpful. The inside of the hotel was wonderful, absolutely beautiful...but once we got in the room, none of that seemed to matter anymore. You could tell the room had not been dusted in ages and there were huge stains on the sofabed. The wet bar that was advertised consisted of 2 bottles of water that ...

When we checked in, I asked for late check-out the next day. I was told to call in the morning to make the request. I asked, "What time in the morning?" I was told, "Just in the morning". I called at 6am to request late check-out and I was told I should have called after 9am. Why didn't the csr behind the counter just say ...

The people were nice, liked the location, the city was not too far from the hotel. the price was reasonable. the service was also pretty good, i high recommend it and the next time i go to philly i would not mind staying there.