while the Omni is in a great location, i had a bad experience with the level of customer service i've received here. i ordered chicken alfredo off the late night menu, and they showed up to my door with a sandwich and said they don't offer the alfredo dinner. if that's true, then why is it on the menu? it took me almost an hour to get ...

When ever i am in the Queen City of Charlotte i will stay no where but the Omin. The staff is very nice and helpful. Rooms are great and clean. Select Guest are treated with special care and service. You can park your car and walk to anywhere you want to. The Omin in Charlotte got it going on.

I am writing as an agent. My clients came back extremely happy, and commented on the great staff and super accomodations. They had an executive King. I sent a welcome gift and the staff handled it perfectly. When my clients go back to Charlotte they said they will definately stay there again!

If the hotel sucked any worse it would be called the vacuum. The service was terrible. Because of some "mishap" it took me 45 minutes to get my car three times! My bed had a strange brown stain on it, and there was a mysterious wet spot on the floor. Anyone associated with this hotel should be ashamed, and may god have mercy on their soul.

I had a Very expensive necklace stolen out of my room. I placed it inside my suitcase before going out and the next morning I went to get it out of the box that was hidden in my suitcase and when I opened the box the OMEGA and the slider that goes on it was gone, they did leave my Brighton necklace there which only has a value of $58. I have been waiting all morning for General manager to call so I WILL NEVER STAY THERE AGAIN!!!

I recently stayed at the Omni for a convention. Having stayed at the Marriott and Westin previously, I was extremely dissapointed in the room. If this were a Howard Johnson's, I wouldn't be complaining...
I was woken up my first night at 10pm when housekeeping pounded on my door and asked if I wanted turndown service. My boss was woken ...

For a luxury hotel, it was anything but luxury. You can see the patchwork in the ceiling in the bathroom, the beds were uncomfortable, the restaurant menu was very limited and the pool was not as nice as it looks on the website.

The location of the Omni is fabulous. We enjoyed a show across the street and could walk to any bar or restaurant we desired.

I also loved spending sometime relaxing by the pool. We had a carefree and enjoyable stay in Charlotte. Everything at the hotel was very clean and it felt like a 5 star resort.

Perfect location for uptown events (new Bobcats arena, Blumenthal PAC, etc.) and dining (esp. Bentley's On 27, next door in Charlotte Plaza bldg).
Room very comfy, clean & quiet -- and, relatively good value for 4-star property. Join Omni's no-cost "Select Guest" program for extra services (room preferences, free morning beverages & newspapers, etc.)