The a/c and heaters didn't work properly,we had to call for service several times. The drapes were broken to where you couldn't open and close them to go out on the balcony. Lamp on desk wasn't working. However the staff was very friendly and accomodating and the location was good. I'll look to stay somewhere else next time.

We loved the room and the view of Manhattan. The ambiance was fabulous. The service was great and the staff was very accommodating.

EVERY THING WAS GREAT THE SEVICE THE LOCATION PRICE WAS JUST RIGHT FOR NEW YORK. THE ROOMS ARE AT A EVEY HIGH STANDARD, ON ME NEXT TRIP TO NEW YORK I WILL STAY AT THE BENJAMIN

Arrived at 12:30PM Checked in right away. Room had all amenities, clean and quiet. Loved choice of different pillows. Close to Times Square and all Broadway shows.

The sevice was great and the experience was wonderful. The Spa was very relaxing. My wife loved it and when I come back to New York for business I promised to take her.

Great location. Quiet but close to sights and shopping and museums. Excellent service, beautiful hotel. Great gym. They gave us a tour including the suite where many celebrities stay.

Spent 8 nights there with my husband and daughter last week. Attentive and welcoming staff - they always knew our names, were helpful, and made us feel comfortable.

1st room was nice but we wanted to stay on a higher floor, so they moved us to a great suite the next day on the 19th floor in a corner room facing Lexington. Very nice. Kitchenette, ...

This is one of the best hotels I have ever stayed at in the world. They make you feel like family at this little boutique hotel that is located right in the heart of Manhattan. One of the friendliest places I’ve stayed. They really do cater to you and your needs from walking in, to the perfect pillow, to suggesting the best places to be and be ...

Stayed here for a week, and loved the place. Excellent roomy suite, kitchen area a real plus, and large bedroom, almost like having your own apartment. Excellent Midtown location, plenty of restaurants close by. Very polite, helpful and friendly staff. Just the place to recharge the batteries after a hard days sightseeing. Can't wait to go back.