This hotel is in the best location for NYC visitors. The bed was the softest bed I have every slept in. The staff was couteos and friendly. The Lobby, elevators, hallways are all very small and narrow, but our room was decent size. We had a small suite. Was nice enough for what we paid for. Free internet was a plus. Nice tall shower head very ...

Price was right for hotel near Braodway shows, but service was horrible. We had a backed up toilet which was not fixed for over 12 hours. Only had one towel and no more delivered despoite repeated requests. They were unable to print out a hotel receipt at the end of the visit becuase of computer printer malfunction and typical for them , took them hours to figure out. Concierge was very good however.

I found the room to be very small! You had to move the table in the room to gain acess to your closet. If you wanted room service forget about it,there is none. Hotel very old and dark.

If you're looking for a place to be pampered with a lot of amenities, this isn't the place for you. It's an older, oddly-angled building and the hallways are quite narrow, as are the elevator doors. But inside the elevator, the walls are a beautiful greenish-swirled marble and gleaming stainless steel. I had a room with a king-sized ...

Where to start -- You had to put the key in the door (and attempt to open it) a few times to even get in, once you did...the room was a CLOSET, the bedspread had stains on it, the bed itself was so soft & lumpy it was a nightmare, there was a rooftop bar below us that blasted music until well into the night, everytime someone tried to get into ...

It was in a great location. We had a suite which was a large room and the bathroom had a jetted tub and a separate shower. We had a small maintenance problem which was corrected immediately.
The staff was very friendly and helpful. This was our first visit to New York and offered helpful tips on places to dine.
The only complaint we had was ...

We had a Junior suite w/ queen bed and a sofa bed. Both were comfortable. Heat and both TVs worked fine. Our bathroom, although small, had the best shower I've seen in a hotel in this price range. Big enough for 2 and steam capacity. The room was very clean and we called for a power problem with the TV. A maintenance person was up in 10 ...

The Best Western chain should hang its head in shame!
The Best Western President Hotel in NYC is the worst hotel that my husband and I ever stayed in. It was hot and the air conditioning didn't work. Despite reporting this to the front desk, no one showed up or called. The room was barely large enough for one person, let alone two. The ...

I wanted to share our feedback on the Best Western Hotel for you to share with your colleagues and clients.

The location is great and the hotel was fairly clean.

When we arrived around 12 am the only room left for us was slightly larger that the double bed - not room for luggage or walking to the other side of the bed - concave in shape with ...