Just stayed two nights and found the staff at the desk and clubhouse very friendly and courteous. The rooms were clean and the FULL breakfast was wonderful. Location is perfect with easy access to town or the interstate. Won't stay anywhere else and can't imagine anyone having a bad stay here.

Since the year 1999, I was introduced to the Best Western Richmond Suites Hotel. My family and I always have since that date and always will stay there when in the Lake Charles area. I want to say a special thanks to Nancy who did everything to cater to my needs. I recommend this hotel highly to families who like Bar B Cue, Swimming, Basketball,nite caps and good food.

J. Gregory
E. Gregory

Staff was disinterested, security gate was never closed and bathtub was horribly dirty. Cost of the room was comparable to 4 star casino accomadations after I was overcharged by $34. Corporate 'Customer Service' unable to even discuss accounting issue and no reponse from attempts at direct communication. I discourage anyone staying there.

I STAYED HERE A WEEK.(NOT BY CHOICE!) THE STAFF ARE NOT VERY HELPFUL. THEY ACTED DISINTERESTED MOST OF THE TIME. THE ROOMS ARE LOCATED IN FOUR DISCONNECTED BUILDING. YOU HAVE TO WALK OUTSIDE TO GET TO THE FRONT DESK AND THE CONTINENTAL BREAKFAST. THE BREAKFAST HAD A VERY LIMITED MENU. I WAS VERY DISAPPOINTED IN IT. THE COFFEE WAS TOO STRONG AND THE ORANGE JUICE WAS MOSTLY WATER.

Our room was big, 2 queens and a pull out sofa, it had a kitchen and was very clean. The staff was friendly and when I called back and told them that we had left a bag behind, it was sent to me in just a few days. Everything was in the bag just as we left it. The full breakfast was great. The price was also reasonable for the room size and the great service.
We will always try and stay here when we are in Lake Charles.

My husband and two daughters and I stay at this hotel every year in the month of july for seven or more years for family vacation to visit my mother-in-law. The staff is very friendly and helpful. we especially love the hot breakfast every morning. We always get a suite and stay for about 5 days. we will be back next year around the same time.

We stay at the hotel every time we come to Lake Charles, La. We enjoy the breakfast and the employees are frendly. The service is outstanding. We havent found anything that we dislike about the hotel but if we did we would let you know.

I really liked the prices for the rooms...The rooms are just the right size if you have a family of 4 or 5..The service was great!!

The staff and the hotel manager are great. My family and I have been going there for 7 years with my husband's company. We recommended our family and friends and now they also stay there. The manager is the best. Her and my oldest son, now 8, are best buddies. She has always done everything possible to accommodate our needs. The hotel ...