I had my wedding at this hotel two years ago. That experience was less than glowing but my husband and I thought we'd give it another shot last weekend.

We shouldn't have.

First, we waited for an elevator for at least 20 minutes and then resorted to the escalators in the US cellular center because the elevators couldn’t keep ...

The carpets in the main lobby and 16th floor Commerce Club need to be either stretched (at a minimum) or replaced as soon as possible. I tripped on one of the places where they are pulled up. I'm considering the Crowne Plaza for another event, but don't want my guests to fall or worse. Really tackey for such a high end hotel.

We thought the rooms were wonderful. Very clean, very well kept up to date and the little extras are nice. Aside from the nice lotions and shampoos that were available, we were also given a sleep CD and eye mask. I still use that sleep CD to this day. I'm an insomniac what can I say, LOL!
We were staying here to attend a local party at ...

A beautiful hotel, great rooms, great views, close to everything downtown.
The staff goes out of their way to help, will do anything to make the stay pleasant.
When was the last time you got a hand written note thanking you for staying at a hotel by the manager??
Happened to me. Unbelieveable service!!

Room is clean and cozy. I was impressed with "sleep-well bag,' which contains CD, Ravender perfume, ear plugs and eye-mask. There were free Apple Cider in the afternoon and coffee in the morning available at the lobby. Restaurant has a great view. You can meet some locals at the bar. Building is a little old. A girl at the bar was not very kind. If you have chance to stay in Cedar Rapids, I definitely recommend this hotel.

This place was nice and clean and good location. The people were friendly and accomodatimg. I would stay here again.