Here is the quote from the "gentleman" working the Front Desk at the Sheraton in response to my question about where was the ocean view I paid for:

"Sir - if you step out on your balcony and look over to the left you should be able to see a slice of ocean. We receive lots of complaints like yours, but there is really nothing we can do about it."

Super location, Walking distance to shops and eating. Friendly staff. Room furniture was outdated but bed was comforatable and view was amazing. Stayed for our 25th. Recieved leis and champagne on arival which was nice. Can't wait to go back.

we came in Feb of 09 alot of consruction that slowed the entrance to the pool/beach.The people were great but the rooms was old and tired. they looked like they were build and decorated in the 60sWe were upgraded to a suite on the 19 th floor birds eye view but a lower floor would have been better.The whole decor of the lobby and floors was very dated.Coffee shops ete open very late to use before any tours.

Their is no access for handicap persons. The concierge has no knowledge of area and services. Pool closes at 5P - not so nuce when on vacation one would expect it to stay open later. Rooms have stains on carpet and cockroaches in rooms. Valet parking attendees are rude. Hotel restaurants food is expensive and terrible, served cold.

It was a dream vacation that was truly realized. My wife and I would go back in a second. The room service was rather exorbitant, but it usually is at any vacation hotspot.

MY WIFE AND I TAKE THIS TRIP EVERY YEAR FOR THE PAST 10 YEARS NOW. IN THE LAST 4 YEARS WE TOOK HER BROTHER AND HIS 2 KIDS. WE REALLY ENJOYED STAYING AT THE SHERATON WAIKIKI. LOCATION IS THE KEY FOR US AND THAT'S WHAT BRING'S US BACK TO THE SHERATON. LINDA OUR SERVER AT THE OCEAN TERRACE IS FANTASTIC... LAZ, OUR BELL BOY WAS ALWAYS THERE ...

the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.

My husband and I travel to Hawaii a lot!! We always choose to stay at the Sheraton! It's location is very easy to get to and conveniently located near all the shops and busy area of Honolulu! It's walking distance from everything you need to do in Honolulu. The views of Diamond Head are breath taking! The hotel staff is very friendly ...

We did not want to leave - ever!
The front desk staff were really most
helpful and in fact nearly everyone we
dealt with at the Sheraton could not have
been more pleasant and courteous. As I was
travelling with my daughter (husband was at
work) this made our experience really
special. Wonderful hotel and great staff.
We hope to return very soon!