I must say.. I LOVED the customer service. They were very accomodating..

However, if you're looking for a good night sleep.. you can forget it...the beds are terrible, the sheets feel cheap, the pillows are old, the blankets are the worst.. definity not an experience I was looking foward to at the Embassy.. and the room SMELLED BAD.. unbearable~ I felt like I was at a "Motel 6"

1st room - heat did not work. the engineer was on his way, but it was too cold to wait.

2nd room - musty smelling, rock hard bed and old lumpy pillows. If you plan on showering at 5:00 am, make sure you let the water run for 15 minutes, this is what they told be upon check out. They informed me that the engineer to fix this problem would not ...

One problem that I had, and other guests as well, is the credit card style door key did not work consistantly. Had to have my door key redone.
There was no heat in the rooms. It was set by the out side temp. I have to wear my husband sweat shirt and socks to beds.
The hotel was very noisey.
The lobby was so cold by the time I got to the ...

Very clean and relaxing. Hotel staff friendly and helpful.
One problem that I had, and other guests as well, is the credit card style door key did not work consistantly. Had to get keys 'remade' several times. A small nuisance.
The layout of the elevators could have been better. There were 2 elevators closest to the lobby that had the ...